Shipping policy

At Alexa Beauty, we are committed to delivering your skincare products safely and on time, anywhere in Pakistan.

Order Processing Time

All orders are processed within 3–4 business days.
Orders are not processed or shipped on Sundays or public holidays.
You'll receive a confirmation message once your order is placed, and another notification once it's shipped.

Shipping Time Across Pakistan

We deliver nationwide, including major cities and remote areas.

Standard Delivery: 3–4 business days
Remote Areas: 4–5 business days

Delivery times are estimates and may vary due to unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location.
Free shipping may be available on selected promotions or orders above a certain amount.

Order Tracking

Once your order ships, you'll receive a tracking number via SMS or email so you can follow your parcel's journey.

Shipping Delays

While we strive to deliver every order on time, delays can occur due to:

Weather conditions
Courier service issues
Public holidays
Unexpected circumstances beyond our control

Alexa Beauty is not responsible for delays caused by third-party courier companies.

Incorrect Shipping Address

Please double-check your shipping details at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice a mistake after placing your order, contact us immediately so we can try to correct it before dispatch.

Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts:

The order may be returned to us.
Re-delivery charges may apply.

Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 48 hours of delivery with clear photos of the issue. We'll review and resolve it as quickly as possible.