Shipping policy

Shipping Policy

At Alexa Beauty, we are committed to delivering your skincare products safely and on time.

Order Processing Time

  • All orders are processed within 1–2 business days.
  • Orders are not processed or shipped on Sundays or public holidays.
  • You will receive a confirmation message once your order is placed and another notification once your order is shipped.

Shipping Time

We deliver all over Pakistan.

  • Standard Delivery Time: 3–5 business days
  • Remote Areas: 5–7 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout.
  • We may offer free shipping on selected promotions or orders above a certain amount.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email so you can track your parcel.

Delays

While we strive to deliver your order on time, delays may occur due to:

  • Weather conditions
  • Courier service issues
  • Public holidays
  • Unexpected circumstances beyond our control

Alexa Beauty is not responsible for delays caused by courier companies.

Incorrect Address

Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by customers.
  • If you realize a mistake, contact us immediately.

Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts:

  • The order may be returned to us.
  • Re-delivery charges may apply.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos.

We will review the issue and resolve it as quickly as possible.

Contact Us

For any shipping-related questions, feel free to contact us:

Alexa Beauty

📧 Email: alexa.store.pk@gmail.com
📱 WhatsApp / Phone: 0339-6733022