Refund policy

7-Day Return Policy

We offer a 7-day return policy on all eligible products. You have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused, unopened, and in its original condition
  • Be in its original packaging with all seals intact
  • Include the original receipt or proof of purchase

How to Request a Return

To initiate a return, contact our support team with the details below:

Please include the following when you contact us:

  • Your Order Number
  • Your Full Name
  • Reason for Return
  • Clear photos of the product (if damaged, defective, or incorrect)

Once your request is approved, we'll send you instructions on how to return your order.

Return Address:
[Add your business return address here]

Note: Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive:

  • A damaged product
  • A defective product
  • The wrong item
  • An item with missing contents

Contact us within 24 hours of delivery by email or WhatsApp with clear photos of the issue. Once reviewed and approved, we'll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare products
  • Products with broken or removed safety seals
  • Sale or clearance items
  • Gift cards
  • Personalized or customized products

Exchanges

We only replace products that arrive damaged, defective, or incorrectly shipped. To request an exchange, contact us at:

Refund Process

After we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

  • Your refund will be processed within 5–7 business days
  • The refund will be issued to your original payment method
  • Processing times may vary depending on your bank or payment provider

Return Shipping Costs

  • If the return is due to our mistake (wrong, damaged, or defective product), Alexa Beauty covers the return shipping cost.
  • If the return is due to a change of mind or reasons not caused by us, the customer is responsible for return shipping charges.

Need Assistance?

If you have questions about our Return & Refund Policy, our team is happy to help.

Alexa Beauty
📧 Email: alexa.store.pk@gmail.com
📱 WhatsApp/Phone: 0308-7232029

Thank you for shopping with Alexa Beauty. We appreciate your trust and are committed to providing quality skincare products and excellent customer service.