Refund policy

Return & Refund Policy

At Alexa Beauty, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

To be eligible for a return, your item must:

Be unused, unopened, and in its original condition.
Be in its original packaging with all seals intact.
Include the original receipt or proof of purchase.

How to Request a Return

To initiate a return, please contact us using the details below:

Email: alexa.store.pk@gmail.com
WhatsApp/Phone: 0339-6733101

Please include:

Your Order Number
Your Full Name
Reason for Return
Clear photos of the product (if damaged, defective, or incorrect)

Once your request is approved, we will provide instructions on how to return your order.

Return Address:
Please add your business return address here.

Note: Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged product
A defective product
The wrong item
An item with missing contents

We will review your request and, if approved, arrange a replacement or refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used skincare products
Products with broken or removed safety seals
Sale or clearance items
Gift cards
Personalized or customized products

Exchanges

We only replace products that are damaged, defective, or incorrectly shipped.

To request an exchange, contact us at:

Email: alexa.store.pk@gmail.com
WhatsApp/Phone: 0339-6733101

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be processed within 5–7 business days.
The refund will be issued through your original payment method.
Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Alexa Beauty will bear the return shipping cost.
If the return is due to a change of mind or reasons not caused by us, the customer will be responsible for the return shipping charges.

Need Assistance?

If you have any questions regarding our Return & Refund Policy, feel free to contact us.

Alexa Beauty
📧 Email: alexa.store.pk@gmail.com
📱 WhatsApp/Phone: 0339-6733022

Thank you for shopping with Alexa Beauty. We appreciate your trust and are committed to providing you with quality skincare products and excellent customer service.